FAQ

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FAQ

About Our Services

What types of services does Local Health Services Australia offer for aged care and disability care?

Our services encompass Community Access, Therapeutic Support Services, Supported Independent Living (SIL) Accommodation, Daily Assistance, Home Modifications, Employment Assistance, and an array of other support options.

How do you ensure personalised care for each individual's needs?

We ensure personalised care for each individual's needs through a combination of the following approaches:

  1. Thorough initial assessments and consultations to understand the specific requirements and preferences of each client.
  2. Tailoring care plans that are customized to address the unique physical, emotional, and social needs of every individual.
  3. Regular communication and collaboration with clients and their families to adapt and modify care plans as needed.
  4. Assigning dedicated caregivers and support staff who undergo specialized training to meet the diverse needs of our clients.
  5. Maintaining open channels of communication to address any concerns or requests promptly and effectively.
What sets your services apart from other providers in the industry?

Our services stand out from others in the industry due to the combination of our competitive pricing and unwavering commitment to high-quality care. Our unparalleled fee management sets us apart, providing exceptional value that is unmatched in the market.

Service Cost and Coverage

What are the costs associated with your aged care and disability care services?

Our costs for aged care and disability care services are designed to be highly competitive, ensuring affordability without compromising on quality. We offer a significantly reduced hourly rate of $57.10, setting us apart as one of the most cost-effective options in the market. Additionally, we do not charge any travel fees for our dedicated workers, with additional travel costs amounting to only 85 cents per kilometre. Our package management fee stands at an exceptional 13%, a rate that you won't find anywhere else in the industry.

For NDIS services, our costs are aligned with industry standards, but our commitment to providing superior quality service sets us apart. We ensure that our clients receive the best possible care and support, making us a preferred choice for those seeking reliable and exceptional NDIS services.

Do you provide any financial assistance or support options for these services?

As our services are government-funded, we do not provide any additional financial assistance or support options beyond what is already provided through government funding.

What is included in the service coverage, and are there any additional fees to consider?

Our service coverage includes a comprehensive range of care and support tailored to meet the specific needs of each individual. We take pride in providing transparent and competitive pricing. Notably, we do not charge any travel fees for our dedicated workers, with additional travel costs amounting to only 85 cents per kilometre. This exclusive offer sets us apart from our competitors.

Furthermore, our exceptional package management fee stands at an industry-leading rate of 13%, making our services a cost-effective option without compromising on quality.

Qualifications and Staffing

What qualifications and certifications do your caregivers and staff members hold?

All of our caregivers and staff members are highly skilled and qualified professionals, each with the necessary certifications and expertise in their respective fields. We ensure that every individual we send out possesses the required qualifications and training to provide top-notch care and support for our clients.

How do you ensure the quality and expertise of your caregiving team?

We ensure the quality and expertise of our caregiving team through a rigorous selection process that includes thorough background checks, in-depth interviews, and comprehensive skill assessments. Additionally, we provide ongoing training and professional development opportunities to ensure our team remains updated with the latest caregiving practices and standards. Our commitment to quality care is unwavering, and we continuously monitor our team's performance to guarantee the highest level of service for our clients.

Are your staff members trained to handle specific care needs or medical conditions?

Yes, our staff members undergo specialised training to handle various care needs and medical conditions. We ensure that they are equipped with the necessary skills and knowledge to provide competent and compassionate care for individuals with diverse and specific care requirements.

Scheduling and Flexibility

How flexible are your scheduling options for aged care and disability care services?

We offer flexible scheduling options for our aged care and disability care services, allowing us to accommodate the unique needs and preferences of our clients. We understand the importance of tailored care and strive to provide scheduling arrangements that best suit the individual's routines and requirements. Our goal is to ensure that our clients receive the care they need at times that are most convenient and beneficial for them.

What is the process for scheduling or modifying service appointments?

To schedule or modify service appointments, clients can easily reach out to us via phone or email. Our dedicated team is readily available to assist in arranging or adjusting service appointments based on the specific needs and preferences of our clients. We prioritize clear communication and efficiency to ensure that scheduling changes are accommodated promptly and seamlessly.

Do you offer 24/7 care or assistance for emergencies or urgent situations?

We provide round-the-clock availability and strive to offer assistance at all times, especially during emergencies or urgent situations. Our dedicated team is committed to providing timely and effective support to address any critical needs that may arise, ensuring that our clients receive the care and assistance they require when they need it the most.

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